Our system works fully automatically.
Each team member receives a reminder about an appointment. The first reminder for an appointment is automatically sent to all team members. Here it is irrelevant whether one has already confirmed or cancelled for the appointment.
Four push messages are sent between the reminder and the last possible time to confirm or cancel.
To illustrate this, we have created the following example appointment. Of course, the settings can vary significantly according to your preferences.
1st push / reminder 6 hours before the last possible time to confirm or cancel.
2nd push / reminder 5 hours before the last possible time to confirm or cancel.
3rd push / reminder 4 hours before the last possible time to confirm or cancel.
4th push / reminder 3 hours before the last possible time to confirm or cancel.